Contact Us

For general enquiries about Casino Vault UK or our listed casinos, please use the contact details below. We aim to respond within a few working days.

Casino Vault UK

Email: contact@casinovault.uk

We are an information and comparison site. We do not operate any casino or gambling service ourselves. For issues with a specific casino—including account access, deposits, withdrawals, bonus disputes, or responsible gambling tools—please contact that operator directly. They are required to provide their own support and complaints procedures under their UK Gambling Commission licence.

What we can help with

We are happy to hear from you if you have questions about how our site works, how we choose and rank casinos, or how our affiliate relationships operate. We can also consider feedback on the accuracy of our content or suggestions for operators you would like to see reviewed. We cannot intervene in disputes between you and a casino, advise on individual bonus or wagering issues, or provide gambling advice.

If you are an operator or affiliate partner interested in working with us, please use the same email address and briefly describe your enquiry. We review all messages but cannot guarantee a response to every request, and we do not accept unsolicited commercial content for publication.

Response times

We aim to reply to genuine enquiries within a few working days. Response times may be longer during busy periods or holidays. If your matter is urgent—for example, a problem with a casino account or a concern about your gambling—please contact the operator or a support service such as GamCare or BeGambleAware directly, as they are better placed to help quickly.

Problem gambling support

If you or someone you know is struggling with gambling, we encourage you to seek help. BeGambleAware.org, GamCare, and Gambling Therapy offer free, confidential support and information. You can also use GamStop to self-exclude from UK-licensed operators. We link to these and other resources in our footer and across the site. We do not provide counselling or treatment ourselves.